Shipping/Delivery

Shipping Policy 

Orders will be posted on Monday to Friday.
Any order placed before noon (12PM) will be posted the same day. Any order placed after noon on Wednesday will not be posted until the following Monday. This is to avoid any packages getting stuck in transit over the weekend in the event there are delays.

In times of high demand, orders may not be shipped until the following week.

We may also delay shipping in the event of extreme weather, to prevent damage to plants. 

 

 

All orders will be shipped using Royal Mail Special Delivery*  – For more information on the service, see the following link: https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm

Or 

https://www.dpdlocal-online.co.uk/services/next-day-delivery?gclid=Cj0KCQiA0p2QBhDvARIsAACSOOMOvI8qxnzhh9C6o2eZ6fLHDDoNTjqDqD65xs-sfHV-7KCS8BztJZ8aAu8jEALw_wcB

 

This shipping method comes fully tracked, in normal circumstances you should receive your parcel the day after it’s dispatched. Your tracking information will be emailed to you once your order has been dispatched.

 

Please note – We only dispatch orders from Monday to Wednesday, 

You must be at home to sign for the delivery. If you’d like us to dispatch the plant on a particular day (Mon-Wed only), add a note to your order or send us an email and we’d be happy to help.

* Despite the naming of Royal Mails and DPD “guaranteed” service, delays may happen in exceptional circumstances. If you haven’t received your order on the expected delivery date, please contact us and we’ll do our best to resolve any problems.

Local Delivery

We may also offer local delivery for customers close by in the Hereford area. If you select this option, we will personally drop the plant off at your shipping address. This method means there’s no need to pack the plant, significantly reducing the plant’s stress during the journey. When selecting this option, please include your available times for delivery in the order notes.